Essentials for the right POS software for repair stores in Australia

Running a repair business is not an easy task. There is so much one has to do every day. Managing employees, getting the right parts from the suppliers, diagnosing the devices, and making customers happy is just scratching the surface. The real trouble begins when you have to manage the devices you get for repairs and make sure the repair technicians are informed about the right devices to repair and what parts are to be used in the repair job. In this instance, you need a POS software that is built just for repair stores in Australia.

Functions of the perfect repair store POS software in Australia

The right software solution will be able to assist you in managing repair tickets, assigning jobs to the technicians, specifying the places where devices are kept, printing labels to stick on the devices, generating serials for managing inventory and a proper notification system that would not only keep you informed but also your technicians and customers. The the perfect workflow of any repair store POS software in Australia demands that a repair ticket is made in one minute and it has all the information your technician needs to repair the device. It should also be able to send timely notifications to the customers through emails and SMS about the repair process of their device and when the device will be ready for pick up.

Marketing and Loyalty modules in POS software

The right POS software for repair stores in Australia will also be able to help repair businesses in managing their customers, run marketing campaigns and boost customer retention. Managing customer information is important as it allows repair stores to contact their customers later on. Using this information, repair store owners can run marketing email or SMS campaigns and inform their old customers about their latest deals and discounts. A good cloud-based POS software for repair stores in Australia will also come complete with loyalty module that will help repair stores in making loyal customers and getting repeat business. This loyalty module will enable repair stores in Australia to assign loyalty points on the sale of their products and services. These loyalty points will be won on the sale of the concerned products and services. There should also be a proper functionality on the signing up of customers on the loyalty program. These customers will be tagged or flagged in the system so they can get their points redeemed at a later stage.

Gift Cards and Store Credits for increased profits

Another great feature that can help repair stores in Australia in getting more sales by increasing customers and boosting retention is Gift Cards. These cards can be bought by your customers and since they are transferable, they can be given to their friends and relatives or loved ones. This will not only land money in your bank account that you can use at a later stage, it will also increase your customer base as new customers will be entering your repair stores with the gift cards you sold to your old customers. POS Software for repair stores in Australia feature Gift cards that come with an expiry date, this means that when a gift card expires and is not used, you will get additional money in your account. That’s besides the profit you earn on daily bases on your regular transactions. Many people like gift cards as they are confused on getting gifts for their loved ones and shy away from giving money to them. They then buy gift cards and give them to their loved ones so they can shop per their likings. Store Credits are used for powering refunds.

POS Software that makes profitable refunds

Making refunds that are profitable is not magic. A good repair store POS software in Australia will be able to offer you store credits that you can give your customers against refunds.  This means that you will be able to keep all the cash and profit that you made with that sale and you even get to have the product back that you can sell again. What you are issuing your customers in return is actually fictitious money that your POS has generated and can only be used at your store. This way your customers will be returning to your store to buy more stuff from you and you can make further profits on those sales. The customers will think that they aren’t paying you anything, but they have already paid for the product or service that they think they are getting for free. Repair stores in Australia can also issue store credits against trade-ins and make further profits. The main idea here is getting customers hooked to your store and whichever software does it best for you is the winner in any case.

In the end, what matters is…

These were the functions you need to look out for while buying a POS software for repair stores in Australia. If you are unsure about the functions and modules you get to use in particular software, you can always ask for help by considering the customer support of the SAAS company you are considering. Also, there are instances where some companies offer their cloud-based POS Software for repair stores on a free trial. This free trial can be for a month or just 14-days, it depends solely on the company offering the product. What you need to consider is whether the product is per the workflow of your repair store and you are getting the maximum benefit out of it. You can easily assess the various features of a POS software during the 14-day trial period, but you also need to make sure whether you can afford to pay the price of the software subscription for a year. Most companies display the monthly price on their website and it looks really cheap at first, but when they say that they will be charging you for a year, that amount becomes too expensive to bear. Keep an eye out for all these factors and you will be fine. Good luck!